Consent & Electronic Communications Policy

Email, SMS, phone, and in-platform notification consent rules for QuoteFinder.ca

Quick summary: By using QuoteFinder.ca, submitting a quote request, creating an account, or using provider/team features, you agree to receive certain service-related electronic communications (such as account, security, quote-request, billing, and support messages). Marketing communications are handled separately and, where required by law, depend on your consent and include opt-out options.

1. Purpose of this policy

This Consent & Electronic Communications Policy explains how QuoteFinder.ca (“QuoteFinder.ca”, “we”, “us”, or “our”) obtains, relies on, and manages consent for electronic communications sent through our marketplace and platform tools.

It applies to clients/consumers, providers (agents/brokers/advisors), brokerages, team accounts, and other users of QuoteFinder.ca (collectively, “users”).

2. Scope of communications covered

This policy applies to electronic and phone-based communications related to QuoteFinder.ca and platform use, including:

  • emails;
  • SMS/text messages (where offered);
  • phone calls (including verification/support callbacks where applicable);
  • in-platform messages and notifications;
  • push notifications (if app or browser push features are enabled);
  • automated alerts related to account, security, quotes, billing, or platform activity.

3. Types of communications we may send

3.1 Service and transactional communications

These are communications we may send to operate the Platform and provide requested services. Examples may include:

  • account creation, login, and verification messages;
  • password reset and security alerts;
  • quote request confirmations and status updates;
  • provider/client activity notices related to your request;
  • support responses and case updates;
  • trust & safety notices, enforcement notices, or verification requests;
  • billing receipts, invoices, payment issues, subscription notices, and credit purchase confirmations (providers/team accounts);
  • changes to terms, policies, or important platform functionality.

3.2 Marketing and promotional communications

Where permitted by law and based on your consent/preferences, we may send promotional communications such as:

  • product updates and feature announcements;
  • educational content or newsletters;
  • special offers, campaigns, or promotions;
  • provider-focused marketplace growth or feature notices;
  • survey invitations or feedback requests (in some cases).

Marketing communications are generally optional and include opt-out/unsubscribe methods where required by law.

Important distinction

Service/transactional communications are not the same as marketing communications. If you use QuoteFinder.ca features (such as submitting a quote request or managing a provider account), some service-related messages may still be sent even if you opt out of marketing messages.

4. How consent may be obtained

Depending on the type of communication and applicable law, QuoteFinder.ca may rely on consent or other lawful grounds to send electronic communications.

Consent may be obtained in different ways, including:

  • when you submit a quote request form and provide contact information;
  • when you create an account or use a secure quote-access link;
  • when you check a consent box or opt in to specific communication channels;
  • when you enable SMS alerts, push notifications, or email preferences;
  • when you request support, a callback, or follow-up;
  • when your ongoing platform use implies consent for necessary service-related communications as permitted by law.

Where required by law, we will obtain express consent before sending certain types of non-essential or promotional communications.

5. Consent to service-related communications

By using QuoteFinder.ca, submitting information through the Platform, or using account-based features, you consent (or acknowledge communications we are permitted to send under applicable law) to receive service-related communications through one or more channels you provide or enable, including email, SMS, phone, and in-platform notifications.

These communications may include time-sensitive information and may be sent automatically by our systems or by support/trust & safety staff.

If you disable or opt out of certain channels, some critical notices may be sent through other available channels where permitted and reasonably necessary.

6. Consent to quote-related contact by participating providers

If you submit a quote request, your request information may be shared with eligible participating providers in accordance with our Privacy Policy and platform workflows.

By submitting a quote request, you understand that participating providers may contact you in connection with your request (for example, to clarify details, provide a quote, or discuss options), subject to:

  • applicable consent and communication laws;
  • your contact preferences (where supported);
  • platform masking or messaging restrictions (if enabled);
  • provider obligations under platform rules.

Participating providers are independently responsible for complying with their own legal obligations regarding communications, consent, and marketing.

Important

QuoteFinder.ca can set platform rules and communication controls, but participating providers remain responsible for their own compliance with applicable anti-spam, telemarketing, and privacy laws.

7. Email communications

Email may be used for service, security, support, quote-related updates, billing, and (where permitted) marketing communications.

  • Service emails may include account verification, quote status updates, receipts, and support communications.
  • Marketing emails (if sent) will include unsubscribe instructions where required by law.
  • Please whitelist QuoteFinder.ca emails or check your spam/junk folder if you are expecting a message.

We are not responsible for delays or non-delivery caused by email provider filtering, mailbox issues, user-entered address errors, or external network failures.

8. SMS / text messaging communications

If SMS/text messaging is offered and you provide a mobile number or opt in to text notifications, QuoteFinder.ca may send text messages for purposes such as verification, security alerts, quote updates, reminders, support, or account notifications.

Where applicable:

  • message frequency may vary based on your account activity and platform use;
  • message and data rates may apply based on your wireless plan and carrier;
  • carriers are not liable for delayed or undelivered messages;
  • SMS may not be available in all regions or on all carriers.

8.1 SMS opt-out

If you no longer want non-essential text messages from QuoteFinder.ca, you may opt out using the method provided in the text message (for example, a reply keyword if supported) or by updating your communication preferences / contacting support.

Opting out of SMS may limit your ability to receive time-sensitive alerts (such as verification codes or quote updates) by text.

9. Phone calls and callbacks

QuoteFinder.ca may contact you by phone where reasonably necessary for support, security, verification, fraud prevention, urgent account issues, or to respond to a callback/support request you submitted.

If you submit a quote request, participating providers may also contact you by phone in connection with your request, subject to applicable law and platform rules.

Call recording, if used for training, quality assurance, fraud prevention, or support records, will be handled in accordance with applicable law and our privacy practices.

10. Push notifications and in-platform notifications

If the Platform supports browser push, app push, or in-platform notifications, you may receive notices about account activity, quote requests, messages, billing, reminders, or system events.

  • Push notifications generally require device/browser-level permission from you.
  • You can usually manage push permissions through your device or browser settings.
  • Disabling push notifications may prevent you from receiving timely alerts.

11. Electronic delivery of notices and records

To the extent permitted by law, you agree that QuoteFinder.ca may provide notices, disclosures, receipts, policy updates, and other records electronically (including via email, in-platform notice, dashboard message, or website posting) instead of paper copies.

You are responsible for maintaining a valid email address and reviewing communications and notices sent to you.

If you require a paper copy of a notice where legally available, contact support. Fees or restrictions may apply where permitted by law.

12. Managing preferences and withdrawing consent

You may be able to manage communication preferences through your account settings, provider dashboard, team admin settings, message links (such as unsubscribe links), or by contacting support.

You may withdraw consent for certain communications, subject to legal and operational limits. For example:

  • you can usually opt out of marketing emails;
  • you may be able to disable non-essential SMS or push notifications;
  • you generally cannot opt out of critical service/security communications while actively using relevant platform features.

Withdrawing consent for certain communications may reduce platform functionality or your ability to receive quote/activity updates.

Team accounts and admin notices

For brokerages and team accounts, QuoteFinder.ca may send administrative, billing, compliance, and security notices to designated org admins and billing contacts. Team members may also receive role-specific notices based on their account activity and permissions.

13. User responsibility for contact information accuracy

You are responsible for keeping your email address, phone number, and notification settings current and accurate.

QuoteFinder.ca is not responsible for missed notices, delays, or delivery failures caused by:

  • incorrect or outdated contact details you provided;
  • full inboxes or mailbox filtering;
  • carrier restrictions or network outages;
  • disabled notifications or blocked senders;
  • device/browser settings outside our control.

14. Contact frequency and timing

Communication frequency depends on your use of the Platform (for example, account setup, quote requests, provider activity, support tickets, billing events, or trust & safety reviews).

QuoteFinder.ca aims to send communications reasonably related to the services you use. We may use batching, reminders, or escalation notices for operational, billing, or security reasons.

Participating providers control the timing/frequency of their own quote-related follow-up, subject to platform rules and applicable law.

15. Consent records and proof of consent

QuoteFinder.ca may keep records of consent-related events and communication preferences for operational, legal, and compliance purposes. These records may include:

  • form submissions and timestamps;
  • checkbox selections and preference changes;
  • verification events (email/SMS confirmations);
  • opt-in / opt-out events;
  • account settings and notice delivery logs.

These records may be retained in accordance with our Privacy Policy and applicable law.

16. Anti-spam, telemarketing, and legal compliance

QuoteFinder.ca intends to manage electronic communications in accordance with applicable anti-spam, telecommunications, consumer protection, and privacy laws. Requirements can vary by jurisdiction and message type.

Nothing in this policy limits rights or obligations that apply under applicable law. If a legal requirement provides stronger protections than this policy, applicable law will govern.

17. Third-party messaging and delivery providers

We may use third-party service providers to deliver emails, texts, push notifications, or call support services. These providers may process contact details and delivery metadata on our behalf to support communications.

For more details about data handling, see our Privacy Policy.

18. Changes to this policy

We may update this Consent & Electronic Communications Policy from time to time to reflect changes in platform features, communication methods, vendors, or legal requirements.

When we update this page, we will post the revised version and update the “Last updated” date below.

19. Contact and communication preferences support

If you have questions about this policy or want help updating your communication preferences, contact us through the site support/contact page:

Please include your account email (and phone number, if relevant) so we can review your request efficiently.

20. Related pages

Last updated: February 23, 2026