Contact Us
If you need help with a quote request, account issue, billing question, provider profile, or platform safety concern, you can contact QuoteFinder.ca using the options below. We aim to provide clear support for consumers, agents, and brokerage/team accounts.
Quick summary: QuoteFinder.ca is a marketplace platform. Use this page for support, complaints, abuse reports, account help, and business inquiries. If your question is about a specific insurance policy, coverage decision, or claim, please contact your selected provider or insurer directly.
How to contact QuoteFinder.ca
Best way to reach us
For the fastest support, please use our contact form and choose the category that matches your issue (consumer support, agent support, brokerage/team support, billing, safety report, or complaint).
- Contact form: Contact Support (recommended)
- Help Center: Help Center (FAQs and common issues)
- Complaints & disputes: Complaints & Dispute Resolution
- Safety / abuse reporting: Report Abuse (if available)
- Call centre: (800) 218-8210
If you publish email addresses on this page, list them clearly by function (for example: support, billing, privacy, abuse, legal notices) and keep your Privacy Policy and response expectations aligned with those inboxes.
What we can help with
Consumer support
- Quote request status questions
- Comparing bids and understanding platform steps
- Messaging issues (if enabled)
- Trouble accessing your quote request link or dashboard
- Reporting suspicious provider behavior or spam
Agent support
- Profile setup and public listing updates
- Verification / badge questions
- Quote request eligibility and marketplace access
- Credits, billing, receipts, and account issues
- Messaging, routing, and dashboard problems
Brokerage / team account support
- Team onboarding and organization setup
- Member invitations, role permissions, and access issues
- Shared routing / assignment workflow questions
- Team billing, invoices, and credits
- Compliance document submissions and renewals
Trust & safety / policy reports
- Impersonation or false credentials
- Harassment, spam, or misuse of contact information
- Off-platform payment requests or suspicious behavior
- Marketplace rule violations
- Privacy concerns or unauthorized access concerns
Before you contact us (to help us resolve your issue faster)
Please include enough detail for us to identify the issue without sending unnecessary sensitive information.
Helpful details to include
- Your role: consumer, agent, or brokerage/team admin
- Your account email (if applicable)
- Quote request number or page URL (if applicable)
- Date/time the issue happened
- A short description of what you expected vs what happened
- Screenshots (if helpful)
Do not send sensitive information by email unless specifically requested
Please do not include full payment card numbers, government ID numbers, passwords, or highly sensitive personal information in a general support message. Use secure in-platform tools where available.
Response times
We aim to respond within a reasonable time based on the issue type and volume. Priority may be given to safety, fraud, and account access issues.
| Inquiry type | Typical first response target | Notes |
|---|---|---|
| General support (consumer / agent) | 1–2 business days | Complex cases may take longer |
| Billing / credits questions | 1–3 business days | May require account review |
| Brokerage/team account support | 1–3 business days | Multi-user access issues may require verification |
| Safety / abuse reports | As soon as reasonably possible | Urgent issues may be prioritized |
| Complaints / disputes | See policy page | Handled under published complaints process |
For full complaint handling timelines and escalation steps, please review our Complaints & Dispute Resolution page.
Contact categories
If you use a contact form, these categories help route inquiries to the right queue:
- Consumer support
- Agent support
- Brokerage/team support
- Billing / credits / invoices
- Verification / profile badges
- Complaint / dispute
- Safety / abuse report
- Privacy request
- Business / partnership inquiry
- Media inquiry
- Technical bug report
Business, media, and partnership inquiries
For media requests, partnership discussions, or business inquiries, please contact us through the contact form and select Business / Partnership or Media Inquiry. Include your organization name, topic, deadline (if any), and the best callback/contact method.
Privacy requests and data-related questions
If you have a question about how your information is handled on QuoteFinder.ca, please review our Privacy Policy first. If you still need help, contact us and choose Privacy Request so your message can be routed appropriately.
Examples include:
- Questions about your data on the platform
- Correction requests
- Account-related privacy concerns
- Questions about consent and communications
Legal notices and policy questions
If you need to contact QuoteFinder.ca regarding legal notices, policy questions, or platform rule concerns, use the contact form and select the most relevant category (for example, Complaint / Dispute, Safety / Abuse, or Business Inquiry).
For faster handling, include any relevant URLs, account identifiers, and a concise summary of the issue.
Mailing address / business details
Consider publishing a mailing address or business contact details if appropriate for your operation and compliance setup. This can help reinforce business legitimacy and improve user trust.
Need help right now?
Start with the Help Center for common questions, platform guides, and support articles for consumers, agents, and brokerage/team admins.
If your issue involves suspicious behavior, possible fraud, or account misuse, please use Report Abuse (if available) or contact support and select Safety / Abuse Report.
Last updated: February 2026
Related pages: Help Center • Complaints & Dispute Resolution • Privacy Policy • Marketplace Rules • Safety & Fraud Prevention
