Help Center
Guides, policies, and support resources for clients, providers, brokerages, and team accounts on QuoteFinder.ca
How we can help
QuoteFinder.ca is a quote marketplace platform. Our Help Center is designed to make it easy to find answers about how the platform works, what the rules are, how we handle privacy and security, and what to do if you need support.
Whether you’re a client requesting quotes, a provider submitting quotes, or a brokerage/team admin managing access, this page helps you find the right policy or support page fast.
Looking for support?
If you need help with an account issue, billing question, verification request, or suspected fraud/security issue, visit Contact / Support.
Start here by role
Clients / consumers
- Consumer Protection / What QuoteFinder Is and Is Not
- Terms of Service (Clients)
- Privacy Policy
- Cookie Policy
- Consent & Electronic Communications Policy
- Content & Review Moderation Policy
Providers (agents / brokers / advisors)
- Terms for Agents / Provider Agreement
- Refund / Credits Policy
- Data Sharing & Client Information Use Policy (Providers)
- Identity / Verification Policy
- Anti-Spam Policy
- Acceptable Use Policy (AUP)
Brokerages / team accounts
- Terms for Brokerages / Team Accounts
- Identity / Verification Policy
- Account Suspension / Appeals Policy
- Data Sharing & Client Information Use Policy (Providers)
- Refund / Credits Policy
Popular topics
| Topic | What it covers | Go to page |
|---|---|---|
| Platform rules | Abuse, scraping, spam, impersonation, off-platform solicitation, fair use | Acceptable Use Policy (AUP) |
| Warnings, suspensions, and appeals | Account restrictions, suspension reasons, re-review/appeal process | Account Suspension / Appeals Policy |
| Trust & Safety enforcement | How policy violations may be reviewed and enforced | Trust & Safety Enforcement / Policy Violations |
| Content and reviews | Review moderation, removals, reports, and re-review requests | Content & Review Moderation Policy |
| Credits, billing, and refunds | Credits usage, refunds, chargebacks, billing disputes | Refund / Credits Policy |
| Privacy and data use | How data is collected, used, shared, and protected | Privacy Policy |
| Provider use of client data | Rules for agents/brokerages using client information from the platform | Data Sharing & Client Information Use Policy (Providers) |
| Identity / verification | What documents may be requested, review, expiry, re-verification | Identity / Verification Policy |
| Security and retention | Plain-English overview of security practices and data retention | Security & Data Retention Overview |
| Security reporting | Responsible disclosure and how to report a suspected security issue | Incident Response / Security Reporting (Responsible Disclosure) |
Trust, safety, and platform integrity
These pages explain the rules that help keep QuoteFinder.ca safe, fair, and useful for clients and providers:
- Acceptable Use Policy (AUP)
- Anti-Spam Policy
- Content & Review Moderation Policy
- Trust & Safety Enforcement / Policy Violations
- Account Suspension / Appeals Policy
- Incident Response / Security Reporting (Responsible Disclosure)
Privacy, security, and data
These pages explain how QuoteFinder.ca handles privacy, security, cookies, communications, retention, and service providers:
- Privacy Policy
- Cookie Policy
- Consent & Electronic Communications Policy
- Security & Data Retention Overview
- Subprocessors / Service Providers List
Provider and brokerage operations
These pages are especially useful for agents, brokerages, and team accounts using QuoteFinder.ca:
- Terms for Agents / Provider Agreement
- Terms for Brokerages / Team Accounts
- Refund / Credits Policy
- Identity / Verification Policy
- Data Sharing & Client Information Use Policy (Providers)
Quick answers
What is QuoteFinder.ca?
QuoteFinder.ca is a quote marketplace platform that connects clients and providers through quote request workflows and related tools. To understand the platform’s role (and what it is not), see Consumer Protection / What QuoteFinder Is and Is Not.
Where do I find billing and credits rules?
Visit Refund / Credits Policy for credits, unused credits, refund review, chargebacks, and billing disputes.
How do I report spam, abuse, or impersonation?
You can contact us via Contact / Support. Related rules are in the AUP and Anti-Spam Policy.
How do I report a security issue?
Use Contact / Support and include “Security Report” in the subject or first line. See Incident Response / Security Reporting (Responsible Disclosure).
What if my account is suspended or restricted?
See Account Suspension / Appeals Policy for common reasons, restoration steps, and appeal/re-review guidance.
Contact / Support
If you cannot find what you need in the Help Center, contact us and include the page, feature, or issue you need help with:
For faster routing, include a short label in the first line of your message such as:
- Billing question
- Verification help
- Account access issue
- Security Report
- Privacy request
- Policy question
Accessibility
If you need help accessing any part of QuoteFinder.ca or this Help Center, please see our Accessibility Statement or contact Contact / Support.
All Help Center policy pages
- Consumer Protection / What QuoteFinder Is and Is Not
- Terms of Service (Clients)
- Terms for Agents / Provider Agreement
- Terms for Brokerages / Team Accounts
- Privacy Policy
- Cookie Policy
- Consent & Electronic Communications Policy
- Refund / Credits Policy
- Content & Review Moderation Policy
- Accessibility Statement
- Anti-Spam Policy
- Security & Data Retention Overview
- Acceptable Use Policy (AUP)
- Identity / Verification Policy
- Account Suspension / Appeals Policy
- Data Sharing & Client Information Use Policy (Providers)
- Subprocessors / Service Providers List
- Incident Response / Security Reporting (Responsible Disclosure)
- Trust & Safety Enforcement / Policy Violations
Last updated: February 23, 2026
