Marketplace Rules / Code of Conduct

This page sets out the core rules and conduct standards for using QuoteFinder.ca. These rules apply to consumers, agents, brokers, and (where applicable) brokerage/team accounts and their members. They are designed to support a safer, fairer, and more transparent marketplace experience.

Quick summary: Use QuoteFinder.ca honestly, communicate respectfully, protect personal information, follow platform workflows, and do not engage in spam, impersonation, harassment, manipulation, or misuse of quote requests. QuoteFinder.ca may warn, restrict, suspend, or remove accounts that violate these rules.

Why these rules exist

QuoteFinder.ca is a marketplace platform, not an insurer. The platform works best when users can trust that quote requests, provider responses, profiles, ratings, and communications reflect genuine marketplace activity. These rules are intended to reduce abuse, improve safety, and maintain a consistent standard for all participants.

Who these rules apply to

Consumers submitting quote requests or using consumer dashboard/messaging features
Agents and brokers responding to quote opportunities through the platform
Brokerage/team accounts and their owners/admins/managers/members
Any user creating an account, viewing provider profiles, or interacting through platform tools

Core marketplace principles

What QuoteFinder.ca expects from all users

Honesty: provide accurate information and do not impersonate others.
Respect: communicate professionally and avoid abuse or harassment.
Privacy awareness: handle personal information carefully and use platform tools responsibly.
Fair dealing: do not manipulate quotes, reviews, badges, or platform metrics.
Rule compliance: follow platform workflows, policies, and applicable legal obligations.

General rules for all users

1) Use accurate and truthful information

You must not provide false, misleading, or impersonated identity information, account details, business details, or request/response content. Profile information and quote request details should be accurate to the best of your knowledge.

2) Use the platform only for legitimate marketplace activity

You may use QuoteFinder.ca only for legitimate quote-related activity, account management, and support functions. You must not use the platform for unrelated solicitation, scraping, spam campaigns, harassment, or deceptive marketing.

3) Follow platform workflows and controls

Where QuoteFinder.ca provides marketplace workflows (such as request submission, response submission, messaging, masking/redaction, routing, or billing tools), users must follow those workflows and must not attempt to bypass platform controls in a way that undermines safety, trust, or fairness.

4) Protect account security

You are responsible for maintaining the security of your account credentials and devices. Do not share passwords. If you believe your account has been compromised, contact QuoteFinder.ca promptly through Contact Us.

Consumer rules (quote request users)

Provide accurate request information

Consumers should provide truthful and reasonably accurate information when submitting a quote request. Inaccurate or intentionally misleading information can reduce quote quality and may lead to restricted platform access.

Use the platform respectfully

Consumers must communicate respectfully with providers and support staff. Harassment, threats, abusive language, or discriminatory conduct are not permitted.

Do not misuse provider information

Provider profiles, responses, and marketplace information may only be used for legitimate quote comparison and related decision-making. Consumers must not harvest, scrape, or republish provider information for unrelated marketing or spam purposes.

Do not submit spam or fake quote requests

Consumers must not create fake requests, repeated duplicate requests intended to disrupt providers, or requests submitted primarily for harassment, testing abuse, or non-genuine purposes.

Review and rating integrity

If reviews/ratings are enabled, consumers should only submit feedback based on their own platform-related experience. Reviews must be honest, relevant, and follow the Reviews & Ratings Methodology.

Agent / broker rules (provider accounts)

Provide accurate profile and business information

Providers must keep profile details, service areas, categories, and other required account information accurate and current. Providers must not misrepresent identity, affiliation, qualifications, or verification status.

Respond honestly and clearly

Provider responses should be clear, professional, and based on legitimate marketplace participation. Providers must not submit deceptive responses, false claims, or content intended to mislead consumers about availability, pricing, or next steps.

Respect communication rules and privacy controls

Where platform messaging and privacy controls exist, providers must use them responsibly. Providers must not attempt to bypass masking/redaction or misuse personal information received through the platform.

No harassment, pressure, or abusive conduct

Providers must not pressure, harass, threaten, or intimidate consumers. This includes repeated unwanted contact, abusive language, retaliation for reviews, or aggressive behavior that violates platform standards.

No spam or irrelevant solicitation

Providers must not use QuoteFinder.ca to send irrelevant promotions, bulk messages, or unrelated offers. Responses and messages should be directly related to the consumer’s request and the platform workflow.

Do not manipulate reviews, ratings, badges, or metrics

Providers must not attempt to create fake reviews, suppress legitimate reviews, impersonate users, or manipulate platform trust signals or response metrics.

Do not misuse competitor information

Providers must not use the platform to collect competitor information for harassment, copying, sabotage, or off-platform misuse.

Brokerage / team account rules (where applicable)

Brokerage/team accounts must follow all provider rules above, plus organization-level account governance responsibilities.

Admin responsibility and member oversight

Brokerage/team owners and admins are responsible for managing access, assigning roles appropriately, and helping ensure members follow platform rules. Organizations should remove access promptly when roles change.

No shared credentials

Brokerages/teams should not use shared passwords or generic access that prevents accountability. Role-based access should be used where available.

Responsible routing and assignment

Where routing/assignment tools are available, brokerages/teams must use them responsibly and must not create deceptive internal practices that misrepresent who is responding or how the organization is handling requests.

Accurate organizational representation

Brokerages/teams must not present a team verification badge as an individual badge for every member and must not misstate the meaning of verification, ratings, or platform status.

Prohibited conduct (not allowed on QuoteFinder.ca)

Examples of conduct that may lead to enforcement

Impersonation, false identity claims, or fake profiles
Fraud, scams, deceptive offers, or misleading claims
Harassment, threats, hate speech, or abusive conduct
Spam, mass unsolicited messaging, or irrelevant solicitation
Scraping, automated abuse, or unauthorized data extraction
Sharing private/sensitive information without authorization
Bypassing platform privacy controls, masking, or redaction features
Fake reviews, review manipulation, or incentivized review abuse
Attempting to manipulate rankings, visibility, badges, or response metrics
Posting malicious links, malware, or harmful code/content
Using the platform to support illegal activity
Creating duplicate accounts to evade restrictions or enforcement

Quote request and response integrity rules

For consumers

Submit genuine requests only
Do not intentionally provide false details to test or trap providers
Do not abuse messaging or reporting tools

For providers

Respond only if eligible and able to serve the request
Do not submit placeholder, bait, or deceptive quote responses
Do not claim unavailable services, categories, or areas
Do not misrepresent pricing certainty where further underwriting/review is required

Reviews, ratings, and public response conduct

If reviews/ratings and provider responses are enabled, all users must follow the Reviews & Ratings Methodology and related moderation rules.

Consumers should leave feedback based on actual platform interactions
Providers may respond professionally (if enabled) but must not retaliate or disclose private information
No user may submit or coordinate fake reviews or impersonated feedback

Privacy and personal information rules

Users must handle personal information responsibly and in line with QuoteFinder.ca platform policies. Information obtained through QuoteFinder.ca should be used only for legitimate quote-related activity and follow-up connected to the platform interaction and applicable rules.

Users must not publish, share, sell, or reuse personal information for unrelated marketing, spam, or unauthorized purposes.

See Privacy Policy and Security & Data Retention Overview for more information.

Payments, credits, and billing conduct

Provider participation may involve credits, subscriptions, or platform fees. Users must not abuse payment systems, attempt chargeback fraud, or exploit billing workflows in ways that violate platform rules or the applicable terms.

Billing and refund questions are addressed in the Refund / Credits Policy and applicable provider/team terms.

Reporting rule violations

If you believe a user, provider, or organization has violated these rules, you can report the issue through Contact Us, the Help Center, or Report Abuse (if available).

Helpful information when reporting

Relevant page URL or profile URL
Quote request number (if applicable)
Date/time of the issue
Short summary of what happened
Screenshots or message excerpts (if available)

How QuoteFinder.ca may enforce these rules

QuoteFinder.ca may investigate suspected violations using platform records, account activity, timestamps, messages (where applicable and permitted), and related materials. Enforcement actions depend on severity, repeated behavior, and platform risk.

Possible action	What it may involve	Typical use case
Warning / notice	Educational warning or request to correct behavior/profile content	Minor or first-time issues
Content restriction / removal	Removal of messages, reviews, profile content, or response content	Policy-violating content
Feature restriction	Temporary limits on messaging, posting, bidding, or account actions	Repeated violations or elevated risk
Visibility limitation	Reduced profile visibility or marketplace access	Quality/compliance issues or investigation period
Suspension	Temporary account or organization access suspension	Serious or repeated violations
Removal / termination	Account or organization removal from the platform	Severe abuse, fraud, or repeated violations

QuoteFinder.ca may take immediate action without prior warning in cases involving safety risks, fraud, impersonation, security threats, or other serious misconduct.

Appeals and correction requests

Users may contact QuoteFinder.ca to dispute certain enforcement decisions or request corrections where they believe there is an error. QuoteFinder.ca may review additional information and platform records before confirming, changing, or reversing an action.

For complaint handling and escalation pathways, see Complaints & Dispute Resolution.

Relationship to other policies and terms

This Marketplace Rules / Code of Conduct page works alongside other QuoteFinder.ca pages and agreements, including the applicable terms for clients, agents, and brokerage/team accounts. If there is a conflict between this page and a signed or accepted platform agreement, the applicable agreement may control to the extent permitted by law and platform policy.

Changes to these rules

QuoteFinder.ca may update these rules as the marketplace evolves, including changes to improve platform safety, fairness, and usability. When material changes are made, we aim to update this page and related policy pages.

Last updated: February 2026