Privacy Policy

How QuoteFinder.ca collects, uses, shares, and protects personal information

1. Scope of this Privacy Policy

This Privacy Policy explains how QuoteFinder.ca (“QuoteFinder.ca”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal information when you use our websites, marketplace tools, quote request forms, provider dashboards, messaging features, and related services (collectively, the “Platform”).

This Privacy Policy applies to:

• clients/consumers who submit quote requests or use quote-comparison features;
• agents, brokers, advisors, agencies, and other providers using the Platform;
• brokerages and team account administrators/members;
• visitors who browse our website pages and content.

This Privacy Policy does not govern the independent privacy practices of insurers, agents, brokers, advisors, or other third parties after you engage with them directly. Those parties may have their own privacy policies and legal obligations.

2. What QuoteFinder.ca is (privacy context)

QuoteFinder.ca is a marketplace and technology platform that helps consumers request and compare insurance quotes and helps participating providers receive and respond to quote requests.

QuoteFinder.ca is not an insurer and does not underwrite insurance policies. Participating providers and insurers may collect and use your information for their own quoting, underwriting, advisory, servicing, compliance, and recordkeeping purposes under their own privacy practices.

3. Personal information we collect

The personal information we collect depends on how you use the Platform, the type of quote request, and whether you are a client, provider, or team account user.

3.1 Information you provide directly

Examples may include:

• name, email address, phone number, and contact preferences;
• province/territory, city, postal code, or general location details;
• quote request details (for example, insurance category, timeline, coverage needs, and other request inputs);
• property, vehicle, household, or business-related details you submit for quoting purposes;
• messages, attachments, and communications sent through the Platform (where available);
• support requests, complaint details, and trust & safety reports;
• survey responses, reviews, or feedback you choose to provide.

3.2 Provider and team account information

For providers and organizations, we may collect:

• business name, contact details, service areas, and profile information;
• licensing and credential information (where applicable);
• team member names, roles, seat assignments, and admin permissions;
• billing contact details, transaction records, and credit/wallet usage history;
• verification documents or supporting information submitted for compliance or trust & safety review.

3.3 Information collected automatically

When you use the Platform, we may automatically collect technical and usage information such as:

• IP address and approximate location derived from IP;
• browser type, device type, operating system, and language settings;
• pages viewed, links clicked, session activity, timestamps, and referring URLs;
• log files, error reports, diagnostic events, and performance data;
• cookie and similar technology identifiers.

3.4 Information from third parties

We may receive information from third parties such as:

• participating providers or insurers (for support, dispute, or verification purposes);
• identity verification, fraud prevention, or risk monitoring services;
• payment processors (for transaction status and billing confirmations);
• analytics, hosting, security, or technical service providers;
• public sources or regulators for licensing/verification checks (where applicable).

4. How we use personal information

We use personal information for platform, marketplace, operational, trust & safety, and business purposes, including to:

• receive, process, and route quote requests to eligible participating providers;
• display, manage, and support quote comparison and request workflows;
• facilitate communications, notifications, and account-related updates;
• authenticate users and secure accounts, access links, and sessions;
• operate provider dashboards, team accounts, and billing/credit features;
• process payments, subscriptions, and credit purchases (providers/team accounts);
• provide customer support and respond to questions, complaints, and disputes;
• detect, investigate, and prevent fraud, abuse, spam, and policy violations;
• monitor platform performance, troubleshoot errors, and improve usability;
• enforce our Terms, marketplace rules, and Trust & Safety policies;
• comply with legal, regulatory, tax, accounting, or recordkeeping obligations;
• send service-related communications and, where permitted, marketing communications.

5. Consent and legal grounds for processing

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by applicable law.

Depending on the situation, your consent may be express (for example, when you submit a quote request, provide information in a form, or opt in to communications) or implied where permitted by law and reasonably related to the purpose of the interaction.

In some cases, we may process information without consent where permitted or required by law (for example, for fraud prevention, security, legal compliance, debt collection, or responding to lawful requests).

You may withdraw consent in some circumstances, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide some Platform features or quote-related services.

6. How quote request information is shared

When a client submits a quote request, QuoteFinder.ca may share request information (including personal information) with eligible participating providers so they can review the request, determine fit, and provide quote responses or quote-related follow-up, subject to platform design and applicable law.

Information shared may vary depending on:

• the insurance category or request type;
• platform workflows (for example, masked vs. unmasked contact details);
• provider eligibility and routing rules;
• client actions, preferences, or consent choices;
• trust & safety and fraud controls.

7. Other disclosures of personal information

We may disclose personal information in the following circumstances:

• Service providers: hosting, infrastructure, analytics, security, customer support, email/SMS delivery, payment processing, and technical vendors that help us operate the Platform.
• Professional advisors: legal, accounting, audit, insurance, and compliance advisors, as reasonably necessary.
• Business transactions: in connection with a merger, acquisition, financing, sale of assets, or similar transaction, subject to appropriate protections.
• Legal and safety reasons: to comply with applicable law, court orders, lawful requests, regulatory obligations, or to protect rights, safety, and the integrity of the Platform.
• Enforcement and fraud prevention: to investigate and address fraud, abuse, spam, chargebacks, or violations of platform rules.
• With your direction or consent: where you ask us to share information or authorize a specific disclosure.

We do not sell personal information in the ordinary sense of selling customer lists for unrelated third-party marketing. We may disclose information to service providers and participating providers as described in this Policy to operate the Platform and quote marketplace.

8. Cookies and similar technologies

We use cookies and similar technologies (such as pixels, local storage, and device identifiers) to operate the Platform, remember preferences, maintain sessions, measure traffic, detect fraud, and improve performance.

These technologies may be used for purposes such as:

• sign-in/session management and security;
• user preferences and site functionality;
• analytics and usage measurement;
• diagnostics and error monitoring;
• marketing and advertising measurement (where enabled and permitted).

You can manage cookies through your browser settings and, where available, our site consent or preferences tools. Disabling some cookies may affect Platform functionality.

9. Communications, notifications, and marketing

We may send service-related communications needed to operate the Platform, including account verification, security alerts, quote request updates, provider activity notices, billing notices, and support responses.

Where permitted by law and based on your preferences, we may also send marketing or promotional communications. You can opt out of marketing emails using the unsubscribe link included in those messages. Some service and transaction-related messages are not optional while you continue using relevant features.

Participating providers may also contact you in connection with your quote request, subject to applicable law, your consent, and platform rules.

10. Payments and billing information

If you are a provider, brokerage, or team account user who purchases credits, subscriptions, or other paid features, payment processing may be handled by third-party payment processors. We may receive transaction confirmations, billing metadata, and payment status information, but we may not store full payment card details on our own systems (depending on processor integration design).

Please review the payment processor’s privacy practices where applicable.

11. Data retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, or as required/permitted by law, including for:

• operating the Platform and maintaining account history;
• quote request processing and provider/client interactions;
• support, dispute handling, and trust & safety reviews;
• fraud prevention, audit, and security investigations;
• billing, accounting, tax, and legal compliance obligations.

Retention periods vary depending on the type of data, the sensitivity of the information, platform features used, and legal requirements. We may delete, anonymize, or de-identify information when it is no longer needed.

12. Security safeguards

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, or theft. These safeguards may include access controls, authentication measures, encryption in transit where appropriate, logging, monitoring, and security reviews.

No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

You are also responsible for protecting your credentials, access links, devices, and account access.

13. Cross-border storage and processing

QuoteFinder.ca and our service providers may store or process personal information in Canada, the United States, or other jurisdictions depending on our infrastructure and vendors.

When personal information is processed outside your province/territory or country, it may be subject to the laws of that jurisdiction, including lawful access by courts, regulators, or government authorities as permitted by law.

We take reasonable steps to use service providers and arrangements that support appropriate privacy and security protections.

14. Your privacy choices and rights

Depending on your location and applicable law, you may have rights relating to your personal information, such as the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain information (subject to legal and operational limits);
• withdraw consent in certain circumstances;
• request information about how your information is used or disclosed;
• make a complaint about our privacy practices.

To make a privacy request, contact us through the contact/support channel listed below. We may need to verify your identity before processing your request.

If you are a client and your request concerns information held by a participating provider or insurer, you may also need to contact that provider or insurer directly.

15. Team accounts and organizational admin access

If you use QuoteFinder.ca through a brokerage or team account, organization administrators may have access to certain account, billing, activity, and workflow information associated with members of that team account, depending on platform features and permissions.

If you are a team member, your organization may control your seat, access permissions, and some account settings as described in the Terms for Brokerages / Team Accounts.

16. Children and minors

The Platform is intended for users who are at least the age of majority in their province or territory (or otherwise legally capable of using the services). We do not knowingly collect personal information from children where prohibited by law.

If you believe personal information from a child was provided to us improperly, contact us so we can review and take appropriate steps.

17. Third-party websites and services

The Platform may contain links to third-party websites, tools, or services (including provider websites, insurer pages, payment processors, and external resources). We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party site or service before sharing personal information.

18. Automated tools, matching, and fraud screening

QuoteFinder.ca may use automated rules, scoring, filters, or system logic to support marketplace routing, eligibility checks, fraud prevention, abuse detection, and platform operations (for example, matching requests to providers, detecting suspicious activity, or enforcing workflow limits).

QuoteFinder.ca does not underwrite insurance policies or make insurer coverage decisions. Final insurance underwriting and policy issuance decisions are made by insurers and/or authorized providers, not by the Platform.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, legal requirements, or operational needs.

When we update this Policy, we will post the revised version on this page and update the “Last updated” date. Your continued use of the Platform after the updated Policy takes effect means you acknowledge the updated Policy, subject to any additional notice or consent required by law.

20. Contact us about privacy

If you have questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact us through the site contact/support page:

• Contact / Support

Please include enough detail (and the email used on your account, if applicable) so we can review your request efficiently.

21. Related pages

• Terms of Service (Clients)
• Terms for Agents / Provider Agreement
• Terms for Brokerages / Team Accounts
• Consumer Protection / What QuoteFinder Is and Is Not
• Trust & Safety Enforcement / Policy Violations

Last updated: February 23, 2026