Account Recovery / Security Help

How to secure your QuoteFinder.ca account, recover access, and report suspicious activity

Quick summary: Use this page if you cannot access your QuoteFinder.ca account, think your account may be compromised, noticed suspicious activity, or need help securing a client, agent, brokerage, or team account. For urgent security concerns, contact support and start your message with Security Report.

When to use this page

Use this page if you need help with account access or security on QuoteFinder.ca, including:

  • you forgot your password or cannot log in;
  • you no longer have access to the email tied to your account;
  • you think someone else accessed your account;
  • you received a suspicious login alert or unexpected account notice;
  • your account details changed and you did not make the change;
  • you clicked a suspicious link or think you were targeted by phishing;
  • you are a team admin recovering access for a team member or organization account.

Urgent security issue?

If you believe your account has been compromised or there is an active security risk, contact Contact / Support right away and start your message with Security Report.

Common account access problems (and what to check first)

I can’t log in

  • Confirm you are using the correct email/account.
  • Check for typing errors in your email and password.
  • Try the password reset option (if available).
  • Try another browser/device to rule out a session/browser issue.
  • Check whether your account may be on a team and tied to a work email.

I forgot my password

  • Use the password reset flow (if available on the login page).
  • Check your inbox and spam/junk folders for reset emails.
  • Make sure you are checking the email address actually linked to your account.
  • If you still cannot reset, contact support with an Account access issue label.

I no longer have access to my email

If you cannot access the email address tied to your account, you may need account recovery assistance. Contact support and include:

  • the old account email (if known);
  • your name and role (client, agent, team member, admin);
  • team/brokerage name (if applicable);
  • what changed (lost email access, employer change, domain change, etc.);
  • the best reachable contact email for follow-up.

Team accounts

If you are part of a brokerage/team account, contact your team admin first for role/seat/email updates where possible. This is often faster than a direct support recovery request.

Signs your account may be compromised

Contact support immediately if you notice any of the following and did not cause them yourself:

  • password reset emails you did not request;
  • login or security notifications from unfamiliar devices/locations;
  • profile, team, or billing changes you did not make;
  • messages, bids, or actions sent from your account without your approval;
  • new team members/admins added unexpectedly;
  • billing/credits purchases or activity you do not recognize;
  • you cannot log in after your password or email appears to have changed.

What to do immediately if you suspect compromise

  1. Stop using suspicious links/pages (especially if they look like fake login pages).
  2. Change your password if you still have access to your account/login email.
  3. Secure your email account tied to QuoteFinder.ca (this is critical for recovery/reset links).
  4. Contact QuoteFinder.ca support and use Security Report in the first line.
  5. Tell your team admin immediately if you are on a brokerage/team account.
  6. Capture screenshots of suspicious messages, login alerts, or changes (if safe to do so).

Important

If your email account is compromised, securing only your QuoteFinder.ca password may not be enough. Attackers may still be able to use email-based resets.

How to contact support for account recovery or security help

Use one of these first-line labels:

  • Account access issue — login/reset/recovery problems
  • Security Report — suspected compromise, phishing, impersonation, suspicious activity
  • Team member access issue — team seat/invite/role access problems
  • Team setup help — brokerage/team admin recovery or seat/access issues

What to include in your recovery/security request

Include enough detail for support to identify the account and understand the problem quickly.

For account recovery / login issues

  • account email (or previous email if you lost access);
  • your role (client, agent, team member, brokerage admin);
  • team/brokerage name (if applicable);
  • what happened (forgot password, no reset email, lost email access, etc.);
  • when the issue started;
  • error message text (if any);
  • best contact email for follow-up.

For suspected compromise / security issues

  • account email and role;
  • what suspicious activity you noticed;
  • when you noticed it (date/time and time zone if possible);
  • whether you still have account access;
  • whether your login email may also be compromised;
  • screenshots or message copies (if available);
  • any recent suspicious links/messages you clicked or received.

Tip: exact details help

Exact timestamps, URLs, and screenshots can speed up security review and reduce back-and-forth.

What not to send

To protect your security, do not send:

  • your password;
  • one-time codes / verification codes;
  • full payment card numbers;
  • unrelated sensitive documents unless specifically requested in a verification workflow.

Password safety reminder

QuoteFinder.ca support should not need your password. If anyone asks for your password, treat it as suspicious and report it as a Security Report.

Team accounts: what admins should do during a security issue

If you are a brokerage/team admin and suspect a member account issue or team account misuse:

  • confirm which user account is affected;
  • review role/permission exposure (billing/admin/message access, if applicable);
  • remove or limit access for the affected user if needed;
  • notify internal leadership/compliance contacts as appropriate;
  • contact support with Security Report and clear account/team details.

Common team security scenarios

  • former employee still has access;
  • shared login was used by multiple staff members;
  • unexpected billing or credits activity;
  • suspicious profile or routing changes;
  • impersonation of a team member or admin.

Phishing and fake support messages (how to spot them)

Be cautious with messages that:

  • pressure you to “verify now” using an unfamiliar link;
  • ask for your password or one-time code;
  • contain unusual spelling/formatting or suspicious domains;
  • claim urgent account suspension without a clear reason;
  • pretend to be QuoteFinder.ca but do not match normal support channels.

If you receive a suspicious message, do not click links or send credentials. Report it as a Security Report.

After you submit a recovery/security request

QuoteFinder.ca may:

  • review your report and route it to support/security/trust & safety;
  • request more details to verify account ownership or understand the issue;
  • review platform activity related to the reported account;
  • apply temporary restrictions while a security review is in progress (where needed);
  • ask your team admin to coordinate recovery steps for team accounts.

Some issues are simple login problems; others may require deeper security review.

How to reduce future account security issues

  • use a strong, unique password for your account;
  • protect your email account (it is central to recovery/reset access);
  • do not share logins with coworkers or assistants;
  • log out on shared/public devices;
  • watch for phishing links and fake login pages;
  • remove access promptly when staff leave a team.

Most important habit

Protect the email account tied to your QuoteFinder.ca account. Many account takeovers start with email compromise, not the platform password itself.

FAQs (Account Recovery & Security)

I forgot my password and didn’t get a reset email. What should I do?

Check spam/junk, confirm you used the correct account email, and try again. If still not received, contact support with Account access issue and include your account email and what you tried.

I changed jobs and lost access to my work email. Can I recover my account?

Possibly. Contact support (and your team admin, if applicable) with your old account email, role, organization name, and the best current contact email for follow-up.

I think someone used my account. Should I change my password first or contact support first?

If you still have access and can do so safely, change your password and secure your email account immediately, then contact support with Security Report. If you do not have access, contact support right away.

I’m a team admin and a staff member can’t get in. Should they contact support or should I?

Start with your internal team admin checks (invite, seat, role, permissions, email used). If it is a platform or security issue, contact support with clear team/account details. For suspected compromise, use Security Report.

What if I clicked a suspicious link pretending to be QuoteFinder.ca?

Do not enter credentials. If you already did, change your password (and email password if relevant) immediately and contact support with Security Report. Include screenshots/URL if possible.

Related pages

Last updated: February 23, 2026